At Joevichar Technologies LLC, we value transparency and aim to maintain fairness in all our transactions. This refund and cancellation policy is designed to ensure clarity for our clients while safeguarding the time, effort, and resources our team dedicates to every project. By engaging our services, you agree to the terms outlined in this policy.

General Refund Policy

1. Non-Refundable Deposits:
   • All initial deposits for any service are non-refundable. These deposits secure resources and cover preliminary costs such as consultations, planning, and initial development.
2. Refund Eligibility:
   • Refunds are evaluated based on the stage of the project:
     • Initial Stage (up to 30% completion): Partial refunds may be considered after deducting administrative fees and costs for completed work.
     • Mid Stage (31%-70% completion): Refunds are significantly reduced, with a termination fee of 30-50% of the total project cost.
     • Final Stage (above 70% completion): Refunds are not eligible as the majority of the work will have been completed.
3. Refund Timeline:
   • Approved refunds will be processed within 14-30 business days after the refund request is evaluated and accepted.
4. No Refund for Delivered Work:
   • Once a project has been completed, approved, and/or delivered, refunds are not applicable under any circumstances.

Project-Specific Refund Policies

Software Development (Including ERP Systems)

1. Deposits and Payments:
   • Deposits made for software development projects are non-refundable.
   • Refunds, if applicable, will only cover portions of the project not yet completed or delivered.
2. Cancellation:
   • If a project is canceled at the client’s request:
     • Before 30% completion: Up to 70% of the total paid amount may be refunded after deducting administrative fees.
     • Between 31% and 70% completion: A partial refund may be considered, deducting 30-50% of the total project cost.
     • After 70% completion: Refunds are not applicable due to the extensive resources and effort already invested.
3. Custom Functionality:
   • Modules, APIs, or additional integrations specific to client needs are non-refundable once development begins, as these are tailored to the client’s specifications.

Web Development Services

1. Non-Refundable Deposits:
   • Deposits for website design and development are non-refundable once the design phase begins.
2. Refund Requests:
   • If the client cancels the project:
     • Before design approval: A refund may be issued after deducting consultation and design costs.
     • After design approval or during development: Refunds will not be issued as significant work will have been completed.
3. Live or Delivered Websites:
   • Websites that have been approved, launched, or hosted are considered delivered and are non-refundable.

Hosting, Domain Registration, and Maintenance

1. Third-Party Services:
   • Payments for hosting and domain registration are non-refundable as these are managed by third-party providers.
2. Service Suspension:
   • Services on a repayment plan that remain unpaid beyond the due date will be suspended after a grace period of 7 days.
3. Self-Deletion Policy:
   • If services remain unpaid for more than 3 months, they will be programmed for self-deletion from our servers within a week of suspension.

Other Services (Digital Marketing, Consultancy, SEO)

1. Digital Marketing:
   • Campaigns and ad budgets are non-refundable once initiated. Ad placements, strategy development, and graphic design costs are deducted from any refundable amount if cancellation occurs.
2. Consultancy Services:
   • Consultancy fees are non-refundable, as the service is based on expertise and time spent.
3. SEO Services:
   • SEO is a long-term process. Refunds are not applicable once services commence, as the work depends on external algorithms and consistency.

Refund and Cancellation Process

1. Request Submission:
   • Clients must submit a written refund or cancellation request to billing@joevichartech.com with detailed reasons for the request.
2. Evaluation Timeline:
   • Requests will be reviewed within 7 business days to determine eligibility and applicable deductions.
3. Decision Communication:
   • Clients will receive a detailed breakdown of the refund decision, including deductions for completed work and administrative costs.
4. Finality of Decision:
   • Once a refund or cancellation decision is made and communicated, it is considered final. Clients may appeal once if new information is provided within 5 business days of the initial decision.

Scenarios Where Refunds Are Not Granted

1. Client Delays or Lack of Response:
   • If a project is delayed due to the client’s failure to provide necessary materials, feedback, or approvals, refunds are not applicable.
2. Scope Creep:
   • Refunds are not available if the client expands the project scope beyond the initial agreement without additional payments.
3. Completed Deliverables:
   • Services that have been fully rendered, approved, or launched are not eligible for refunds.
4. Violations of Terms:
   • Refunds are not granted if the client breaches any terms of the service agreement.

Important Notes

1. Custom Work:
   • Projects involving custom development, design, or specialized integrations are inherently non-refundable once initiated.
2. Communication Responsibility:
   • Clients are responsible for monitoring their invoices, payments, and due dates through the client area. Failure to do so does not exempt them from penalties or service interruptions.
3. No Verbal Agreements:
   • All refund and cancellation requests must be submitted in writing. Verbal agreements or informal communication will not be considered valid.
4. Policy Updates:
   • This refund and cancellation policy is subject to periodic updates. Clients are encouraged to review the policy regularly for changes.

At Joevichar Technologies LLC, we strive to maintain professionalism and fairness in all our engagements. This policy ensures clarity and mutual respect between our team and our valued clients.